CX360
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See CX360 in a demo

Walk through WhatsApp surveys, the case and SLA flow, Customer 360° and the dashboards with Capricon Solutions.

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In the demo

What we will walk through

A demo follows one piece of customer feedback, from the first question to the dashboards.

  • WhatsApp surveys

    How a micro-survey reaches a customer, and how the answer is scored.

  • Case and SLA flow

    How negative feedback becomes a case, with an owner, SLAs and escalation.

  • Customer 360°

    How feedback and case history come together in one profile.

  • Dashboards

    What executive, CRM, officer and supervisor views show.

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Questions you can bring

How CX360 fits your channels, whether to integrate with your ticketing system, and what gets confirmed during discovery.

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