CX360
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Channels

Every channel, one view of the customer

CX360 complements the channels you already run. Their events trigger surveys, and every answer comes back to one place.

WhatsApp

A hand holding a phone showing a CX360 survey in WhatsApp, with a face rating and a 0 to 10 score

WhatsApp

Short, multilingual micro-surveys customers answer in the chat.

A laptop showing a completed digital onboarding page and a WhatsApp survey sent message

Website

Website discovery and digital onboarding events trigger a survey.

A hand holding a phone showing a completed request in a mobile app and a WhatsApp survey sent message

Mobile app

Mobile app and web portal events trigger a survey.

A smiling call-centre agent wearing a headset, working at her computer

Call centre

Call ended

WhatsApp survey sent

Call centre

Call-centre events trigger a survey.

A finger touching a face rating on a CX360 touchscreen kiosk
Optional add-on

Kiosk

Branch and walk-in feedback, on a touchscreen kiosk or QR code.

Every answer, one view of the customer

  • WhatsApp

  • Website

  • Mobile app

  • Call centre

  • Kiosk

CX360Scored, classified and tracked

How it fits

CX360 does not replace your website, app, portal or call centre. It sits alongside them, listens for the moments that matter and brings every answer back to one place.

How a channel connects

From a moment in your channel to an answer

Choose a touchpoint to follow one customer moment through CX360. Events are examples. The real journeys are agreed during discovery.

  1. Website event

    A visitor reaches a moment you chose in the website journey.

  2. Rules and consent checked

    The rule engine and consent controls decide whether this customer should be asked now.

  3. WhatsApp survey sent

    A short micro-survey reaches the customer in WhatsApp.

  4. Answer joins Customer 360°

    The score is classified and kept with the customer's history.

Your options

Start with your channels, add more when you need

Optional add-on

Branch kiosk or QR survey

Collect feedback at a branch or walk-in, on a touchscreen kiosk or with a QR code. Kiosk hardware and multi-branch rollout are not included.

Optional add-on

SMS survey channel

Add SMS as a survey channel. SMS message fees are paid directly to the provider.

Included touchpoints

Your existing channels

Website discovery, digital onboarding, mobile app or web portal, and call centre events can all trigger surveys.

A city skyline at sunset under an orange sky

See CX360 in a demo

Walk through WhatsApp surveys, the case and SLA flow, Customer 360° and the dashboards with Capricon Solutions.

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