View
Executive
A consistent read of CSAT, CES and NPS, and how experience compares across channels.
Dashboards
A view for every role
Executive, CRM, officer and supervisor views, plus a standard report catalogue.
CX360
CSAT
CES
NPS
Feedback by channel
- Website
- Onboarding
- App / portal
- Call centre
Illustrative views, not real data.
Why four views
Everyone needs the same truth at a different level of detail. CX360 gives each role a view built around the decisions it makes.
Role by role
Who each view is for
View
CRM
Channel analytics and feedback classification, for the team looking after the customer relationship.
View
Officer
The officer workbench, with assigned cases and what needs attention next.
View
Supervisor
SLA alerts and escalations, so a supervisor can see where a team needs support.
Behind the dashboards
The platform layer
Dashboards sit on a platform built to connect, protect and hand over cleanly.
Integration monitoring
- GatewayMonitored
- Failed eventRetry
Integration
An API and webhook gateway connects CX360 to your channels, and problems stay visible rather than silently losing events.
- API and webhook gateway
- Integration monitoring
- Retry and reprocessing
- Optional sync with an existing ticketing or CRM system
Security
People see what their role needs, CX360 keeps only what it should, and actions are logged.
- Role-based access
- Data minimisation
- Consent and retention controls
- Audit logging
Handover
Your team is trained by role and supported after go-live, with documentation to keep.
- Role-based training
- Documentation
- Warranty
- Annual maintenance
See CX360 in a demo
Walk through WhatsApp surveys, the case and SLA flow, Customer 360° and the dashboards with Capricon Solutions.
Book a demo